Frequently asked questions.

New to home and lifestyle management services?

Below, we answer the most common questions about our personal concierge, lifestyle, and home management services from Pickett Concierge.

GENERAL QUESTIONS

  • Pickett Concierge offers elite concierge services tailored to your unique needs. We provide comprehensive lifestyle and home management services designed to simplify and enhance your daily life, allowing you to focus on what matters most.

  • Our clients are discerning individuals who seek personalized services to manage their busy lifestyles and homes. We cater to executives, entrepreneurs, families, and anyone who values exceptional service, attention to detail, and a seamless experience in every aspect of their lives.

  • Yes, Pickett Concierge is fully insured to ensure peace of mind and protection for our clients.

SERVICE PACKAGES

  • We offer three luxury service packages to cater to different needs:

    • Pickett Premier Package: 8 hours per week

    • Elite Signature Package: 16 hours per week

    • Executive Suite Package: 24 hours per week

    Visit our Services page for a closer look at our exclusive packages, tailored to bring ease and refinement to your everyday life.

  • Our services are thoughtfully tailored to meet your unique needs, encompassing lifestyle and home management, vendor coordination, event planning, second home and rental property oversight, family support, research, shopping, travel arrangements, bill management, personal tasks, and errands. We also serve as your trusted liaison, ensuring seamless coordination with your household staff for a refined and effortlessly managed home.

    Discover more about our offerings on the Services page, where you'll find a curated selection of personalized home management and lifestyle services designed to simplify your life and amplify your time.

WORKING WITH US

  • Our journey begins with a comprehensive onboarding questionnaire, designed to capture your unique preferences, lifestyle, and household priorities. We also hold weekly meetings to review upcoming needs and provide project updates, ensuring open communication and a seamless execution of tasks tailored to you.

  • Our process is designed to seamlessly integrate with your lifestyle, starting with a comprehensive onboarding questionnaire that helps us anticipate your needs from the outset. However, achieving a truly tailored experience typically takes a few months, depending on the complexity of your household and the level of personalized detail desired. Throughout this period, we work closely with you, fine-tuning our approach to ensure every preference is met with precision. The more insights you provide, the more accurately we can elevate your experience to meet your unique expectations.

  • Protecting your privacy and personal information is paramount. Each team member signs a confidentiality agreement, and we follow stringent protocols to safeguard all aspects of your personal and household information, ensuring your trust and peace of mind.

  • We tailor our communication to fit your preferences—whether by email, phone, or text—to ensure seamless support. Additionally, we schedule regular weekly meetings to discuss your priorities, review upcoming tasks, and provide you with updates on ongoing projects, keeping every detail aligned with your needs.

  • A customized household manual is an advanced digital management tool designed to bring ease and efficiency to every aspect of your household. Tailored specifically for your home and family, this manual goes beyond basic organization—it serves as a comprehensive project management system, capturing everything from schedules and tasks to home maintenance, vendor coordination, vehicle details, assets, and essential family information. Accessible on a secure, user-friendly platform, it offers peace of mind by ensuring seamless continuity and smooth transitions, even with personnel changes. Discover how this indispensable tool can enhance the management of your household.

BILLING AND PAYMENTS

  • Services are billed bi-weekly, with flexible payment options to suit individual preferences. Clients can conveniently pay via a secure link provided each billing cycle or set up an automatic draft for seamless payments. ACH and credit card payments are accepted. Should service hours exceed the selected package, any additional time will be added to the next billing cycle.

  • Absolutely. If service needs consistently exceed the current package hours, an upgrade to a more suitable package can be discussed to ensure all requirements are comfortably met.

CONTACT

  • Please contact us through our website or schedule a complimentary consultation call. We will schedule an initial consultation to discuss your needs and provide you with our onboarding questionnaire if we move forward.

For any other questions or further information, please don't hesitate to reach out. We look forward to providing you with exceptional, personalized service.