Frequently asked questions.

New to home and lifestyle management services?

Below, we answer the most common questions about our personal concierge, lifestyle, and home management services from Pickett Concierge.

GENERAL QUESTIONS

  • Pickett Concierge offers elite concierge services tailored to your unique needs. We provide comprehensive lifestyle and home management services designed to simplify and enhance your daily life, allowing you to focus on what matters most.

  • Our clients are discerning individuals who seek personalized services to manage their busy lifestyles and homes. We cater to executives, entrepreneurs, families, and anyone who values exceptional service, attention to detail, and a seamless experience in every aspect of their lives.

  • Yes, Pickett Concierge is fully insured, providing our clients with peace of mind and the assurance that their home and personal affairs are handled with the highest level of professionalism and protection.

SERVICE MEMBERSHIPS

  • Pickett Concierge provides elevated luxury home and lifestyle management memberships for busy professionals and families in the Raleigh, NC area who value discretion, personalized care, and time-saving support. Our signature offerings—Pickett Premier, Elite Signature, and Executive Suite—are thoughtfully designed to simplify your routines, streamline your household, and allow you to focus on what matters most.

    Included with each membership is access to The Collective, a signature framework that transforms the mental load of managing your home and life into structured systems and actionable support. From project oversight to recurring routines, The Collective brings clarity, consistency, and ease to your day-to-day.

    Specialized Virtual Services

    We also offer two standalone services that complement your membership—or serve clients outside our local service area:

    • Pickett Foundations
      A done-for-you digital family organizer—expertly set up inside the Maple app to simplify the way your household runs. Pickett Foundations is your personalized command center for managing everyday family life. From schedules and reminders to meals, maintenance, and meaningful moments, everything is organized in one beautifully streamlined system tailored to your routines.
      We handle the setup so you don’t have to—creating a structure that brings clarity, reduces mental load, and gives you back time and peace of mind. Whether you’re managing a busy household or just ready to get organized once and for all, this is the foundation your family deserves.

    • Virtual Family & Home Assistant
      A warm, behind-the-scenes partnership for families and professionals who want reliable virtual support with the details that matter. Whether you need help coordinating appointments, booking travel, managing vendors, or remembering key dates, our Virtual Family & Home Assistant service keeps your household moving with consistency and care.
      Designed to ease the mental load and restore margin to your week, this service brings quiet order to busy lives—so you can show up fully for what matters most. It can be included as part of a local membership or offered as a stand-alone virtual option available nationwide.

    Whether you need full-service household support in Raleigh or flexible, remote assistance from anywhere, each offering is designed with the same level of care and attention to detail.

  • We offer four distinct membership options designed to bring streamlined routines, proactive support, and everyday ease to your life—each thoughtfully tailored to support busy professionals and families with full calendars and a desire for thoughtful, elevated care.

    Pickett Premier – 8 hours per week

    Perfect for those seeking consistent, high-touch support with weekly routines, errands, scheduling, and light household coordination. This membership includes a blend of in-person support in the Raleigh area and remote assistance to manage tasks behind the scenes.

    Elite Signature – 16 hours per week

    Ideal for families who want proactive, detailed lifestyle and home management. From vendor coordination and family calendar oversight to ongoing errands and planning, this membership combines local, on-site support with virtual concierge services to streamline your home and life.

    Executive Suite – 24 hours per week

    Our most comprehensive membership provides executive-level assistance across all areas of household and lifestyle management. Designed for those who need full-scale support, it includes in-person services in the Raleigh area along with robust virtual management to ensure every detail is handled with care.

    Virtual Family & Home Assistant – Flexible virtual support

    A remote concierge solution available nationwide, this service is perfect for families and professionals who need trusted, personalized assistance with scheduling, research, vendor coordination, travel planning, and everyday logistics—all managed virtually with consistent attention to detail.
    It’s an ideal option for handling the behind-the-scenes tasks that keep your household organized and running smoothly—wherever you are.

    Each membership is tailored to meet your household’s needs with the right balance of hands-on and virtual support. Whether you’re based in Raleigh or need flexible remote help, Pickett Concierge delivers elevated, dependable service designed around your lifestyle.

    Explore our membership options to find the level of support that best fits your season of life.

  • I offer fully customized setup and ongoing management of digital home systems that support every corner of your household—from daily routines and family calendars to project oversight and vendor scheduling. These systems are thoughtfully selected and tailored based on your lifestyle and how you prefer to operate.

    If you're seeking full-service, concierge-level support, I’ll set up and personally manage your system through The Collective—a private, client-branded Trello-based command center tailored to your household. This is more than a digital dashboard; it's the foundation of our ongoing partnership.

    Inside The Collective, I handle everything from project tracking and vendor coordination to travel planning, recurring tasks, seasonal scheduling, and unexpected needs as they arise. You’ll have real-time visibility into what’s been completed, what’s coming up, and where things stand—without having to manage any of it yourself.

    Over time, The Collective becomes a living record of your household’s operations. It grows with you—reflecting your evolving rhythms, routines, and preferences. Because I’m not just managing tasks; I’m anticipating your needs, documenting important details, and ensuring nothing slips through the cracks. It’s a seamless system designed to remove the mental load and create space for what matters most.

    For families who prefer a self-managed, app-based solution, I offer Pickett Foundations—a one-time setup using the Maple app. I take care of every detail—calendars, lists, routines, and settings—so your digital family organizer is ready to use from day one. It’s ideal for households looking for clarity, structure, and long-term organization, without the effort of building it themselves.

    Whether I’m actively managing the system or setting it up for you to maintain, my goal is the same: to bring clarity, simplicity, and lasting support to your household—without you having to figure it all out alone.

WORKING WITH US

  • Every client relationship begins with a personalized consultation where we discuss your lifestyle, household rhythms, and the type of support you’re seeking. From there, we schedule an in-home meeting to walk through your space, gain insight into your routines, and begin identifying how we can streamline the details of your day-to-day life.

    You’ll then complete the Pickett Profile—a thoughtfully designed onboarding questionnaire that captures your preferences, priorities, and expectations. This becomes the foundation for the customized support I provide.

    Ongoing check-ins, planning sessions, and project updates ensure we stay aligned, allowing me to anticipate your needs and deliver a seamless concierge experience tailored specifically to your household.

  • While our initial consultation, in-home meeting, and completed Pickett Profile provide a strong foundation, a fully tailored concierge experience is something we refine over time. Most clients begin to feel the impact of personalized support early on, but true alignment typically takes a few weeks to a couple of months—depending on the complexity of your household and how much detail you wish to delegate.

    As we work together, I continuously fine-tune my approach to match your rhythms, preferences, and priorities. The more insight you share, the more seamlessly I can anticipate needs and provide proactive, high-touch support that feels effortless and aligned with your lifestyle.

  • Protecting your privacy and personal information is paramount. Each team member signs a confidentiality agreement, and we follow stringent protocols to safeguard all aspects of your personal and household information, ensuring your trust and peace of mind.

  • We tailor our communication to fit your preferences—whether by email, phone, text, or through our dedicated client app—for seamless support and effortless coordination. Additionally, we schedule regular weekly meetings to discuss your priorities, review upcoming tasks, and provide updates on ongoing projects, ensuring every detail is managed with precision and aligned with your needs.

  • While both services are thoughtfully designed to support busy households, they serve distinct purposes depending on the level of support you're looking for.

    The Collective is a concierge-managed home and lifestyle system built in Trello and actively maintained by Pickett Concierge. It's designed for ongoing membership clients who want to fully offload household responsibilities like scheduling, project coordination, vendor management, seasonal planning, and personal errands. You don’t manage the system—I do. It’s a private space where you can effortlessly hand off responsibilities, requests, and to-dos, knowing they’ll be handled with care and consistency. It’s your behind-the-scenes command center, updated weekly, that keeps your life running smoothly without the mental load.

    Pickett Foundations, on the other hand, is a one-time digital setup using the Maple app. It’s ideal for families who want a personalized, mobile-friendly family organizer—without the time or effort of setting it up themselves. I take care of the entire process, customizing calendars, routines, and task lists so your system is beautifully organized and ready to use from day one. It’s a smart, streamlined solution for households that want lasting structure and visibility, designed to be self-managed after setup.

BILLING AND PAYMENTS

  • Services are billed bi-weekly, with flexible payment options to suit individual preferences. Clients can conveniently pay via a secure link provided each billing cycle or set up an automatic draft for seamless payments. ACH and credit card payments are accepted. Should service hours exceed the selected package, any additional time will be added to the next billing cycle.

  • Absolutely. If service needs consistently exceed the current package hours, an upgrade to a more suitable package can be discussed to ensure all requirements are comfortably met.

CONTACT

  • Luxury Home & Lifestyle Management in Raleigh, NC

    Getting started with Pickett Concierge is a seamless, high-touch experience designed to deliver expert support for your home and lifestyle. Our personalized process ensures we understand your household’s unique rhythms and priorities—so we can bring clarity, consistency, and ease to your everyday life.

    Step 1: Initial Consultation

    We begin with a personalized consultation to thoughtfully explore your goals, family routines, and the areas where you’re seeking elevated home concierge support. This conversation helps us determine the best path forward and schedule your in-home meeting.

    Step 2: In-Home Meeting

    During our in-person visit, we walk through your home together and discuss your spaces, responsibilities, and lifestyle in detail. This time allows us to assess how our luxury household management services can best support you—through tailored systems, routines, and trusted solutions.

    Step 3: Personalized Membership Proposal

    Following the home visit, you’ll receive a custom proposal outlining your recommended membership and a detailed scope of services. Once confirmed, we begin onboarding and prepare for your first day of service, ensuring a smooth transition to executive-level support.

    Step 4: The Pickett Profile

    You’ll complete the Pickett Profile—our comprehensive intake form that captures key information about your family, routines, vendors, and household preferences. This is where the deep personalization begins.

    Step 5: Building Your Collective

    Using insights from your consultation, in-home meeting, and Pickett Profile, we’ll build your customized digital system inside The Collective—a private household command center that allows us to organize tasks, manage routines, and anticipate needs on your behalf. You stay informed, without needing to manage the details yourself.

    Step 6: Welcome & First Day of Service

    On your first official service day, we’ll walk through your personalized plan and tour your Collective together. From there, we take the lead—so you can fully experience the ease of proactive, luxury-level household support.

    Ready to reclaim your time and simplify your household?
    Schedule your personalized consultation here.

Have more questions or curious how Pickett Concierge can support your home and lifestyle?
As Raleigh’s trusted partner in personalized household and lifestyle management, we’re here to simplify your days, provide thoughtful, proactive support, and bring ease and refinement to the way your home is managed—so you can focus on what matters most.

Begin with a personalized consultation.